Airlines have policies. What if it’s customers had one too?

One of my core tenets is reasonability. If an argument doesn’t appeal to my reason it’s basically stupid. But there are policies and rules that we all have to abide by. And not because it’s the law. It’s just too much of a hassle to ruffle some feathers or shake the system up a little. […]

Getting rewarded for your service isn’t your right

Fine dining is an experience. There are dozens of them in and around my city. I love them all! Except for one damn thing — service charges. A small charge (usually 10% of the bill before taxes) that restauranteurs tack in when you ask for a check. While it’s nominal enough to be ignored, citizens […]