Guidelines, not policies

Can you recall how many times have you heard the ‘its our policy,’ or ‘it’s against our policy’ (or a variant thereof) comeback? Countless times I’m sure. And if you’re like me you can’t help but feel your blood boil each time your hear it. Of course, it makes me wonder if it has ever […]

The vendor on-boarding experience

While this quite possibly could be a wild theory, my gut says there are several companies across the globe that pay attention to the ‘vendor on-boarding’ experience. What’s that? Well, it’s pretty much like the employee on-boarding experience but for vendors. As you know, a vendor is a service provider. Just like you and/or your […]

Airlines have policies. What if it’s customers had one too?

One of my core tenets is reasonability. If an argument doesn’t appeal to my reason it’s basically stupid. But there are policies and rules that we all have to abide by. And not because it’s the law. It’s just too much of a hassle to ruffle some feathers or shake the system up a little. […]