The vendor on-boarding experience

While this quite possibly could be a wild theory, my gut says there are several companies across the globe that pay attention to the ‘vendor on-boarding’ experience. What’s that? Well, it’s pretty much like the employee on-boarding experience but for vendors. As you know, a vendor is a service provider. Just like you and/or your […]

Why calling “performance management” by some other name wouldn’t mean anything

It’s the most ridiculous things I’ve heard this year — organizations trying redesign ‘performance management.’ The hope is to go beyond processes and models (or shiny tools) and focus on a new mindset with a new purpose. By all means, it’s a great thought. We ought to think about performance management from a new perspective […]

Should you pivot?

My response is almost always, “NO.” Because I know, while the temptation of changing course is real, there are no guarantees the new pathway will lead you to success. One of the fundamentals before even considering a pivot is to ensure that you’ve checked all the marks for your business’ position, strategy, branding, marketing, and […]

It’s never about the price!

They say if hearing your price doesn’t make your prospects or clients gasp you’re not changing enough. And I totally second that opinion. Here’s the thing: The ones who’re stuck with the price tag or the “cost” of working won’t ever play at a world-class level.They don’t understand the difference between value and cost. They […]

You can’t teach people how to…

I’m a huge fan of Guy Raz’s How I Built This podcast. I’ve been following it for the past couple of years and genuinely think it’s one of the best podcasts in the space. I just love the interviews. Heard Janice Bryant Howroyd, CEO of The ACT-1 Group, the largest privately held, woman owned workforce […]

When the workforce ruins the whole experience for you…

I’m still recovering from my surgery and still dependent on Uber to ger around the city. Though I did drive to office yesterday, it wasn’t as great an experience as I’d imagined. I was a bit conscious about that bandaged dressing on my back. Anyway, I booked a cab to get to a family ceremony […]

You can’t grow your business without this

I’ve had the fortune of building a business from the ground up twice. Because both were my own businesses, the process was much simpler. I knew the target audience, their wants, needs and most importantly the pain point I wanted to solve. The ventures, however, were a flop because I didn’t have enough hands (and […]