The authentic leader

Having worked with several leaders over the course of my career as a service professional, I can confidently say that only a few of them were authentic leaders. And no, I’m not implying the others weren’t any good. Not at all. What I’m saying is that being an authentic leader is a much deeper commitment …

Here’s why behavioral change seems impossible within teams

As a leader you’ve basically got two options to drive behavioural change within your organization — send them the memo or fire them, if they fail to comply. While an intentional leader will question this strategy’s sustainability the leader-next-door can’t think any better! I believe there’s a third approach that can do wonders. But it …

You can change a dozen things or start with just one

One of the most popular activities among seasoned trainers and facilitators is to have the participants stand up and pick a partner. And after that, they’re all asked to change 12 things about their appearance (tousle up their hair, unbuckle their belt… one gentlemen even unzipped his pants)! The response is almost always overwhelming! Some …